AdventureEXP Participant’s Obligations and Policies

Version: October 2026

These are the expectations that come with every AdventureEXP program. They summarize your Participant Terms & Conditions, which you sign before your program starts and which control if anything here differs. Questions? Email support@adventureexp.com or call 720-706-6700.

What Is Required Of Participants?

You must be 18 or older to participate.
You must sign the Participant Terms & Conditions and pay your Program Fee to confirm enrollment.
You must keep an active email address and phone number throughout your program. Email is one of the main ways we reach you, so check it regularly.
You must follow the laws of the place where you live and work. Violating state, federal or local law may result in dismissal.

How Employment Works

AdventureEXP is an educational and cultural exchange program. We connect you with independent employers and support you through your experience, but we are not your employer. Hiring, scheduling, pay and workplace decisions are made by your employer, and enrolling in a program does not guarantee a job.

Attendance Policy:

Attend all AdventureEXP program activities and respond to all communications from our team.
Show up for every scheduled shift and follow your employer’s attendance policy.
Absences should be limited to genuine emergencies. Tell your supervisor about any absence or late arrival promptly and professionally, as your employer requires.

At Work:

Follow all of your employer’s policies, including attendance, grooming and appearance standards, and uniform requirements.
Perform your assigned duties with a professional attitude.
Being terminated by your employer can mean removal from the program, including program-provided housing.

Professional Behavior Expectations:

Be an active, respectful, and responsible participant throughout the entirety of the program and be a positive ambassador for AdventureEXP. Your performance and participation impacts future students’ ability to participate with us.

Respond to AdventureEXP outreach during your experience either via email, text or call in a timely manner. We only contact you when we actually need to and a response is required.

Be willing to step out of your comfort zone and take charge of your own independent experience through self-advocating and utilizing our Education Modules as resources.

Cooperate and communicate with AdventureEXP staff and in a timely and professional manner by submitting your required Monthly Check Ins and notifying staff when an issue arises.

Perform all duties assigned by the employer. Maintain a professional demeanor and can-do attitude while on the program.

If You Want To Leave Your Job:

Talk to us first. In many cases we can work with you and your employer to resolve concerns or help you move to another opportunity, though we can’t guarantee an alternative placement. If you decide to resign, you agree to:

Give your employer at least 14 calendar days’ written notice, unless they agree to less.
Let AdventureEXP know before you give notice whenever possible.
Keep doing your job professionally through your last day.

Leaving without proper notice, abandoning your job, or being fired for misconduct may make you ineligible for help with future placements, continued travel through our employer network, or future AdventureEXP programs.

Program Participant Termination Policy:

If the participants’ behavior is deemed detrimental to the functioning of the Adventure Program or offensive to the Employer, they will be subject to dismissal from the program.

Unexcused absences from work may be cause of termination from the program. In addition, repeated late arrivals to training or your shift may be cause of termination.

Violation of any State, Federal or Local laws may be cause for dismissal from the program. Laws regarding alcohol and controlled, decriminalized, or legalized substances vary by Federal, State and Local law. Participants are expected to exercise personal responsibility regarding these issues. Participants will be subject to dismissal from the program if the use of these items interferes with employment commitment, program involvement, or results in legal ramifications.

Dismissal Policies:

Participants are responsible for any and all costs arising out of the dismissal from the program before its completion. Participants will not be refunded any portion of fees and may be responsible for unpaid future fees associated with housing.

Participants are required to provide appropriate notification and documentation if they are withdrawing their participation in our program. Participants will remain liable for any upfront expenses committed on their behalf. Limited exceptions to the refund policy may be made at the sole discretion of AdventureEXP in instances of bona fide medical or family emergencies, or military call to duty.

The following behaviors will result in immediate termination from the AdventureEXP Program:

Sexual assault, bullying or harassment (verbal or physical) of a fellow program participant, AdventureEXP staff member, or employees at their program location.
Intentional physical injury, harm, or intimidation of a fellow program participant, AdventureEXP staff member or employees at their program location.
Making other program participants during AdventureEXP’s programming or employees at their program location feel unsafe by using:

Evocative language that is harassing, abusive or intended to incite violence towards any persons’ identity.

If Your Plans Change

Before your program starts: your Program Fee is protected by our 5-Year Program Guarantee. Tell us in writing at support@adventureexp.com and we’ll hold 100% of your Program Fee as a credit for any AdventureEXP program for five years, or you can transfer it once to a friend or family member. Costs already paid to others, such as flights or housing deposits, follow those providers’ policies.

After your program starts: your Program Fee is non-refundable and no credit is issued, and you remain responsible for expenses committed on your behalf, including housing. We may make limited exceptions for genuine medical or family emergencies or military call to duty.

Watching our participants travel and thrive is what makes us passionate about what we do here at AdventureEXP. Our goal is for our participants to always be safe, happy, and healthy. Let us know if you have any other questions regarding our obligations and policies at support@adventureexp.com. We look forward to supporting you on our program soon!